These Terms & Conditions ("Terms") govern your use of the Flower Delivery Uxbridge website and the purchase and delivery of flowers and related products ("Products") through our online service. By placing an order with us, you confirm your acceptance of these Terms. Please read them carefully before proceeding with any order. These Terms apply to all customers ordering for delivery in Uxbridge and surrounding areas.
To place an order for online flower delivery in Uxbridge, you must follow the online ordering process on our website. This includes selecting your desired floral product(s), providing accurate recipient and delivery information, choosing a delivery date (subject to availability), and completing the checkout procedures.
Orders are not considered accepted by Flower Delivery Uxbridge until you receive an order confirmation email. We reserve the right to refuse, withdraw, or cancel any order for reasonable grounds, including but not limited to suspected fraud, insufficient stock, or errors in product or price information.
To ensure prompt and accurate flower delivery across Uxbridge, it is your responsibility to provide correct delivery details, including the recipient's full name, address, and contact number. Any errors in the information provided may result in unsuccessful delivery or delays, for which we accept no liability.
Our floral arrangements and products are subject to availability. In the rare case that a specific flower or item is unavailable, we reserve the right to substitute it with one of equal or greater value, maintaining the overall style and quality of the arrangement. If significant substitutions are required, we will make reasonable efforts to inform you.
All prices displayed on our online platform for flower delivery in Uxbridge are inclusive of VAT where applicable. Payment must be made in full at the time of placing your order using one of the accepted payment methods specified on our website. These may include credit or debit cards and other secure payment options.
We take reasonable measures to ensure that your payment details are handled securely. Your transaction and payment information are processed through secure payment gateways and encrypted connections. We do not store your full payment card details after your purchase is completed.
Receipt of payment does not guarantee our acceptance of your order. In case of any payment disputes, we reserve the right to cancel the order and issue a prompt refund if payment has already been taken.
Your right to cancel your order for flower delivery in Uxbridge depends on when you notify us of your request to cancel, and whether preparation or dispatch of your order has begun. Due to the highly perishable nature of flowers and bespoke arrangements, cancellations can only be accepted if your request is received before your flowers have been prepared for dispatch or delivered to the recipient.
To request a cancellation, you must contact our customer service team as soon as possible, quoting your order reference. If your order has not yet been prepared or dispatched, your payment will be refunded in full via the original payment method. Orders already in preparation, on their way to delivery, or delivered cannot normally be cancelled or refunded due to the perishable nature of our products. We will consider individual cases at our discretion.
In the unlikely event that we are unable to fulfil your order (for example, due to supply issues or circumstances beyond our reasonable control), we will notify you promptly and offer a full refund or a suitable alternative arrangement.
Flower Delivery Uxbridge takes great pride in the quality and freshness of our floral products. Because most of our goods are perishable and made to order, refunds and returns are only permitted in cases where goods are received in a damaged or unacceptable condition, or if the delivered product does not reasonably match the description or significant elements of your order.
In such cases, you must notify us within 24 hours of delivery. Please provide photographic evidence and a clear description of the problem when making the claim. We reserve the right to request further information or evidence as required.
If it is agreed that the product is unsatisfactory, we will, at our discretion, offer either a replacement, alternative arrangement, or refund of the purchase price. We may request the return of the original flowers for inspection. Any refunds will be processed onto the method of payment used for the original transaction.
We cannot accept returns or provide refunds for flowers that have perished because of improper care by the recipient or delivery address refusal.
We offer flower delivery throughout Uxbridge and the surrounding areas as displayed on our website. While we make every reasonable effort to deliver your order on the requested date, deliveries are subject to availability, weather conditions, and other factors beyond our control (such as traffic or unforeseen events).
Delivery times are usually within working hours but cannot be guaranteed at a specific hour unless otherwise stated. If no one is available at the delivery address at the time of delivery, we reserve the right to leave the package in a designated safe place, with a neighbour, or attempt redelivery at a later time, at our discretion.
You must ensure that you have provided the correct delivery details, and that the recipient is available to accept the order. We accept no responsibility for late or failed delivery due to incorrect information, or for loss or damage that occurs after delivery has been made to the provided address or a nominated safe place.
If a delivery cannot be completed due to incorrect address details or recipient unavailability, additional delivery charges may apply for redelivery attempts.
We endeavour to ensure that all descriptions and images of products on our Flower Delivery Uxbridge website are accurate and up to date. However, due to the seasonal and natural variations of flowers, actual products may vary slightly in colour, size, or composition from those displayed.
Images shown are for illustration purposes only. We reserve the right to make suitable substitutions where certain flowers or products are unavailable, provided the overall quality and value are maintained.
To the maximum extent permitted by UK law, Flower Delivery Uxbridge will not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of goodwill arising out of or relating to the supply or failure to supply any flowers or related products.
Our total liability in respect of all claims in connection with any purchase made through this website shall not exceed the purchase price of the relevant product. This limitation does not exclude or limit our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any other liability which may not be lawfully excluded by applicable law.
We are not liable for any loss or damage caused by circumstances beyond our reasonable control, including but not limited to force majeure events, natural disasters, accidents, traffic delays, failures in telecommunications or IT systems, or third-party actions.
All content on the Flower Delivery Uxbridge website, including but not limited to images, designs, text, logos, and product listings, is the exclusive property of the business or its licensors, and may not be copied, reproduced, or used without express written permission.
Your privacy is important to us. Personal data collected during the order process is securely processed and stored in accordance with applicable data protection laws and our privacy policy. We do not sell, rent, or share your personal data with third parties except where required to fulfil your order or by law.
These Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
By ordering for flower delivery in Uxbridge or any of the surrounding areas, you agree to adhere to these Terms & Conditions as outlined above.
Flower Delivery Uxbridge reserves the right to amend or update these Terms & Conditions from time to time without prior notice. Any changes will take effect when posted on our website and will apply to all orders placed thereafter. Your continued use of our services after any amendments confirms your acceptance of the revised Terms.
If you have any questions regarding these Terms & Conditions, or require assistance relating to your online flower delivery in Uxbridge or the surrounding areas, please contact our customer service team via the details provided on our website. We aim to respond promptly to all enquiries and resolve any issues as efficiently as possible.
Note: These Terms & Conditions apply to all Flower Delivery Uxbridge customers ordering for delivery in Uxbridge and neighbouring areas, ensuring a transparent and fair shopping experience.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Uxbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Uxbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
